Frequently Asked Questions

What cleaning products and equipment do you provide?

We supply all the equipment and products that are needed to complete the job. Our products are non-industrial and environmentally safe. We provide a heavy duty commercial vacuum cleaner that is powerful and well-equipped. Due to its low noise level it is the perfect tool for homes and offices. With its electrical power head, there is no better option for getting all the dirt and fur out of your carpet. For a full list of cleaning products and more information about our vacuums please contact us.

What happens if my cleaning falls on a statutory holiday?

We will contact you a couple of weeks in advance to reschedule your cleaning to a date before or after the holiday depending on what is most convenient for you.

Do I have to be home during the clean?

You do not have to be home for the cleaning, and we are also happy to work around anyone who would prefer to stay at home while the cleaning is in progress. Many of our clients give us a key, door code, or garage code so we can gain access the home without them having to be there. All codes and keys are secured in the office when not in use. The teams only have your personal information and access to your home on the day of the clean.

Do we have to sign a contract?

There is no contract to sign. You can cancel our service at any time and for any reason.

What happens if I need to cancel or reschedule one of my bookings?

Please notify us as soon as possible, and no less than 48 hours in advance to make schedule changes. All cleanings can be rebooked for another date that accommodates you or you can wait until your next scheduled date. Our cancellation policy will be provided to you prior to commencing service.

Is there anything I can do for the team to make is easier or quicker for them to complete my home cleaning?

Tidying your space is a big help. When the team has fewer items to move so they can wipe a surface or clean floors, the quicker they move through the space. Place dirty dishes in the kitchen sink or dishwasher, and move loose garbage and recycling to their designated bins. Also, having a clear plan for where household members will be during our visit will lessen the time spent in your home.

I have an elderly or disabled family member, are there any other services you provide?

We have an extensive list of extras we provide for our clients that are senior citizens and people with disabilities:

• Cleaning, drying, and putting away dishes.

• Fridge checks to dispose of expired groceries

• Loading/unloading dishwasher.

• Laundry services.

• Changing light bulbs or shower curtains.

• Making beds or changing bed sheets. 

• Taking down curtains and valances. 

• Flipping and vacuuming mattresses.

and much more.